Remote Operations management Jobs · Customer Success

• Handle admin requests in a meaningful, delightful, and timely manner.
• Lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard.
• Collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering.

Alan is a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system, aiming to make prevention the new norm of care. They partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.

• Lead a high-performing team focused on delivering a best-in-class customer experience.
• Own the strategy and execution behind how we build trust with key post-sales accounts.
• Establish data-driven milestones and a structured approach to account oversight.

Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.